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BACKGROUND PAPER ON SERVICE DELIVERY MODELS BY EXISTING E-GOVERNANCE AND ICT4D PROJECTS IN INDIA & THEIR RELEVANCE, INTEGRATION WITH THE CSC SCHEME OF THE GOVT. OF INDIA
Contributed by : Chetan Sharma, founder of DATAMATION
csharma@nda.vsnl.net.in
www.datamationfoundation.org
For: National Institute for Smart Government, HYDERABAD, INDIA
Introduction:
India, over the past decade, has become a test bed for innovations in information and communication technologies (ICT) serving the rural user. Various reasons explain this emergence. The most obvious may be that rural India has remained poor while the rest of the country has moved ahead.Despite large-scale political and bureaucratic attention and the more focused, small-scale efforts of thousands of nongovernmental organizations (NGOs) and other civil society entities, a replicable, catalytic approach to rural development remains to be found. The hope that ICT can surmount at least some of these social, political, and administrative challenges and become a viable technology for the provision of health, education, and other social services is ICT's strongest calling card.
Another reason is the large, underserved market that rural India's 700 million people represent (see, for example, Prahalad,). These can include sophisticated services, such as cable TV for entertainment and voice telephony to negotiate rates for labor or produce (Dossani, ). Further, unlike many other developing countries, the country boasts a labor force skilled in ICT.
For supplementing country’s Rural Development efforts, the Govt. of India has been focusing extensively on e-Governance services for the delivery of citizen services. There is a wide-consensus on the Objectives and Benefits of the e-Governance services:
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Thomas B. Riley, Executive Director, of the Commonwealth Centre for e-Governance, is available for speaking engagements and facilitating workshops on a series of issues surrounding e-governance, public administrations and information policies world wide. Contact info here
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