INTEGRATING GOVERNMENT WITH NEW TECHNOLOGIES '99

RILEY INFORMATION SERVICES INC.

Presents

INTEGRATING GOVERNMENT WITH NEW TECHNOLOGIES '99

POLICY VS TECHNOLOGY:

SERVICE INTEGRATION IN THE NEW ENVIRONMENTS

A two-day Seminar and Training Session

Co-Sponsored by:
National Archives; GTIS, Public Works and Government Services Canada; Nortel Networks; MERX ; Statistics Canada; DPI; and SCOAP

When: Monday and Tuesday, December 13 and 14, 1999

Where: The Westin Hotel, 11 Colonel By Drive, Ottawa

WHY SHOULD YOU ATTEND?

This conference will bring together senior officials and professionals from the public and private sectors, to discuss the evolving, new technologies, the policies that governments are forming in order to face the new challenges, and how electronic services and transactions are being implemented.

Keynote speakers include: Ralph Heintzman, Assistant Secretary, Service and Innovation, Treasury Board Secretariat; Grant Westcott, Assistant Deputy Minister, GTIS, Public Works and Government Services Canada; Ian E. Wilson, National Archivist of Canada and Michael Branchaud, General Manager, e-Commerce Group, Nortel Networks.

The wide movement within government towards electronic commerce and electronic transactions is highlighting the importance of policy in relation to emerging technologies. Technology now plays an increasingly important role in the daily working life of government, especially in the integration of electronic service delivery at all levels of government in Canada. It is used to deliver government programs, and more and more, it acts as a medium for both informing the public and receiving feedback for programs. Governments now have a visible and strong presence in cyberspace. Technology is a central part of the operations at all levels of government, not only in Canada, but around the world.

Policies must be formulated, ranging from information management, to educating the public internally, and externally to society at large, to the importance of the Digital Age, how Canada fits into the worldwide information economy, and how to benefit from the emerging global information infrastructure.

Attend this two-day seminar to address many of these changes, debate developments that are ongoing, and offer some ideas and solutions for change in the future.

DAY ONE

8:00 - 9:00 am Registration

9:00 - 10:00 am KEYNOTE SPEAKER:

Ralph Heintzman, Assistant Secretary, Service and Innovation, Treasury Board of Canada Secretariat

CITIZEN-CENTERED SERVICE DELIVERY: MODERNIZING THE DELIVERY OF

SERVICES TO CANADIANS.

10:00 - 10:30 am Refreshment Break

10:30 - 12:00 pm Plenary Session

ELECTRONIC GOVERNANCE AND ELECTRONIC DEMOCRACY

Chair: Arthur Cordell, Policy Advisor, Industry Canada

Speakers: Steve Clift, e-Democracy Project, Minneapolis, Minnesota

Paul Dunn, Office for National Statistics, United Kingdom

Elisabeth Richard, Director, Corporate and Public Affairs, Canadian Policy Research Networks

12:00 - 1:30 pm Buffet Lunch /Networking

1:30 - 2:15 pm KEYNOTE SPEAKER:

Michael Branchaud, General Manager, e-Commerce Group, Nortel Networks

E-COMMERCE SOLUTIONS FOR THE PUBLIC SECTOR

2:15 -3:30 pm Plenary Session

SERVICE INTEGRATION AND THE CITIZEN: A CONSUMER PERSPECTIVE

Chair: Tom Riley, President, Riley Information Services Inc.

Speakers: Andrew Reddick, Director of Research, Public Interest Advocacy Centre

Marian Pape, Urban Community Access Program, Industry Canada

Michael Williamson, Manager, Program Development, Office of Learning

Technologies, Human Resources and Development Canada

3:30 - 3:45 pm Refreshment Break

3:45 - 5:00 pm WORKSHOPS

SESSION A: HARNESSING THE ELECTRONIC CONTENT (AND CONTEXT)

Chair: Barbara Clubb, CEO, Ottawa Public Library

Speakers: John McDonald, Senior Advisor, National Archives of Canada

Michel Simard, Director, Information Operations Services, Management Services, GTIS, PWGSC

SESSION B: EMAIL: HOW DO WE DEAL WITH THE FLOOD AND CONTINUE GOOD

SERVICE? (An Interactive Discussion)

Chair: Fred Belaire, Columnist, Silicon Valley North

Speakers: Mostafa Zommo, Director, Client and Office Products Services, HRDC

Henry Lewkowicz, Model Technologies Inc.

Wayne McKinnon, Author, Complete Guide to Email

Peter Turner, President, Bottom-Line Communicating

5:00 - 7:00 pm Reception - "Les Saisons", Westin Hotel

DAY TWO

9:00 - 10:00 am KEYNOTE SPEAKER:

Grant Westcott, ADM, GTIS, Public Works and Government Services Canada

THE BUSINESS CASE FOR E-GOVERNMENT

10:30 - 12:00 pm Plenary Session

INFORMATION MANAGEMENT ISSUES IN THE NEW ENVIRONMENTS

Chair: Peter Bruce, Director General, Information Management Branch, Department of Justice

Speakers: Paul Hession, Director General, Information Management Branch, National Archives

Ian Sinclair, Director, Information Policy, Chief Information Officer Branch, Treasury Board

Secretariat

Ron Carrier, Centre Internationale de Récherche en Infographie

12:00 - 1:30 pm Buffet Lunch/Networking

1:15 - 1:45 pm "My-Government.com: A Private Sector Portal Approach."

Kevin Higgins, President and CEO FreeBalance Inc.

1:45 - 2:30 pm KEYNOTE SPEAKER:

Ian E.Wilson, National Archivist

TECHNOLOGY, POLICY AND EVIDENCE: THE RECORD

2:30 - 2:45 pm Refreshment Break

2:45 - 3:45 pm Plenary Session

KNOWLEDGE MANAGEMENT: IS THIS ALL ABOUT TECHNOLOGY?

Chair & Speaker: Gregory Evanik, Director, Corporate Planning, Public Works and Services Canada,

Speakers: Dawn Nicholson O'Brien, Executive Director, Corporate Renewal and Knowledge Management Office, Treasury Board Secretariat of Canada

Margaret Haines, Chief Executive, Library Information Commission,

United Kingdom

William Sheridan, Knowledge Manager, LGS Group Inc.

REGISTER NOW AND TAKE ADVANTAGE OF THE EARLY BIRD PRICE.

Cost: Early Bird - By October 15, $750 (plus GST=$802.50) - After October 15, $830 (plus GST=$888.10) Special

Group Rate: for every four registered the fifth one is free.

The Westin Hotel is offering a special room rate of $135 (single or double). To reserve call

613-560-7000 and mention the name of the seminar.

REGISTRATION FORM

Name:___________________________________________________________________________

Title:____________________________________________________________________________

Organization:_____________________________________________________________________

Address:_________________________________________________________________________

___________________________________________Postal Code:___________________________

Phone:_____________________Fax:____________________Email:________________________

TO REGISTER: Call: 613-236-7844 or Fax: 613-236-7528 or email: info@rileyis.com

web site: http://www.rileyis.com/seminars

All registered delegates will receive a confirmation letter by return mail. An information kit will be available upon registration the morning of the seminar. Cancellation with full refund allowable up to three weeks before the seminar, less $50 administration fee, or send replacement delegate.

VISA and MasterCard accepted, or make cheque payable and send to:

RILEY INFORMATION SERVICES INC., 100 Bronson Avenue, Suite 1203

OTTAWA, ONTARIO K1R 6G8 GST NO. R117997965